FAQ ♦

Q:Are you trading company or manufacturer ?
A: We are a Factory with many years of honest record,our spotless record gives us great reputation in this business.

Q:How to ensure the quality of your products?
A:ISO9001,ISO1400,CE, CQM.client reqirements, product standards,strict inspection to control raw material,production process and final products.

Q:How can we get your price ?
A:We need below information to quote for you:
1. Product Name;2. Standard;3. Material Grade (Chemical Composition);4. Dimension;5. Quantity;6. The Drawing for Special Parts.

Q: What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

Q:What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.

Q: What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.

Q:Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.

Q:How long do you need the delivery time?
A:1.Supply within 5-10days (product in our stock list)
2.Custom products need to be calculated according to the quantity.

Q:How do you resolve the problem about your products?
A:Person of aging services: For customer complaints commissioner set up a special complaint handling,complaint issues recorded the first time and find the relevant person in charge of the feedback and resolve.

Q: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.

About us :

Package : Protect film for each profile, shrink film / kraft paper exterior for each bundle or pack as customer request.

FOB port: Foshan, Shenzhen, Guangzhou Port.

Delivery time: 15-20 days after receiving the deposite.

Payment term: 30% deposite and 70% balance after the delivery

Foshan Kaiya Aluminum Co., Ltd is a comprehensive and professional enterprise integrating research, design production and sales of aluminium extrusion profiles for construction and industrial applications. There are currently 24 aluminum extrusion process lines at 500MT TO 2500MT, 5 process lines for anodizing, 3 process lines for powder coating, 2 process line for painting, 2process line of polishing and brushing. We still have 2 packing line. Our annual production capacity has reached 80,000 tons which is at the forefront of the aluminium industry in China.